jqk22 Privacy Policy — How We Handle Your Personal Data

1.1 This Privacy Policy applies to all personal data collected by jqk22 in connection with the jqk22 platform accessible at jqk22.asia, including all games, features, customer support interactions, and promotional activities. It applies equally to registered Members and to unregistered visitors who browse the Platform.

1.2 This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the jqk22 Platform. In the event of any inconsistency between this Privacy Policy and the Terms & Conditions with respect to data handling, this Privacy Policy shall prevail.

1.3 This Privacy Policy does not apply to third-party websites, payment processors, or service providers that operate independently of jqk22. We encourage you to review the privacy policies of any third-party services you access in connection with your jqk22 account.

2.1 jqk22 collects the following categories of personal data from Members and Platform visitors:

2.2 jqk22 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond responsible gaming self-declared information), or biometric data. If you voluntarily provide such information (for example, during a responsible gaming self-assessment), it will be treated with the highest level of confidentiality.

jqk22 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or updating your account settings.
• Automated collection: Technical and usage data collected automatically via cookies, log files, and similar technologies when you access the Platform. This includes IP addresses, browser fingerprints, and session data.
• Third-party sources: Identity verification and fraud prevention data from KYC service providers; transaction verification data from payment processors including Touch 'n Go eWallet, Boost, DuitNow, and FPX infrastructure partners.

4.1 jqk22 processes your personal data for the following purposes and on the following legal bases:

• Contractual necessity: To provide the jqk22 platform services, process your deposits and withdrawals, manage your account, and deliver game access as described in our Terms & Conditions.
• Legal obligation: To comply with Know Your Customer (KYC) requirements, anti-money-laundering (AML) obligations, age verification requirements, and any applicable gaming regulatory directives under our international gaming licence.
• Legitimate interests: To detect and prevent fraud, abuse, and unauthorised account access; to maintain platform security and integrity; to improve the jqk22 platform based on aggregated usage analytics; and to manage responsible gaming obligations proactively.
• Consent: To send you personalised promotional communications (email newsletters, SMS offers) where you have explicitly opted in to receive them. You may withdraw consent for marketing communications at any time via Account Settings or by contacting support.

4.2 jqk22 will not use your personal data for purposes incompatible with those stated above without first notifying you and, where required, obtaining your consent.

5.1 jqk22 does not sell, rent, or trade your personal data. We may share personal data with the following categories of third parties strictly for the purposes described in this Privacy Policy:

• Payment service providers: Malaysian payment processors and eWallet operators (including Touch 'n Go, Boost, GrabPay, Maybank, CIMB, Public Bank, DuitNow, FPX, Hong Leong Connect) to the extent necessary to process your transactions.
• KYC and identity verification providers: Third-party services used to verify your identity and age in compliance with our gaming licence and AML obligations.
• Game content providers: Software providers (such as Pragmatic Play, PG Soft, Habanero, and others) may receive limited technical session data necessary to deliver game functionality. These providers are not permitted to use this data for their own marketing or analytical purposes.
• IT and hosting service providers: Infrastructure and cloud service providers who host the jqk22 Platform under strict contractual data protection obligations.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or gaming regulatory authority directive, jqk22 may disclose personal data to competent authorities.

5.2 All third-party service providers with whom jqk22 shares personal data are required to process such data only in accordance with jqk22's instructions and applicable data protection requirements. jqk22 conducts due diligence on material third-party processors and maintains data processing agreements with each.

6.1 As an internationally licensed online gaming platform serving Malaysian players, some of jqk22's service providers and infrastructure partners are located outside Malaysia. Where personal data is transferred internationally, jqk22 ensures that appropriate safeguards are in place, including standard contractual clauses or equivalent data protection mechanisms, to protect your data to a standard consistent with applicable privacy laws.

6.2 By using the jqk22 Platform, you consent to the transfer of your personal data to our international service providers subject to the safeguards described in this clause.

7.1 jqk22 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, regulatory, accounting, or reporting requirements.

7.2 Specifically, jqk22 applies the following standard retention periods:

• Account and identity data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with AML regulatory requirements.
• Transaction records: Retained for a minimum of seven (7) years for financial compliance purposes.
• Gaming activity logs: Retained for five (5) years following the relevant activity, or longer if required by our gaming regulator.
• Communications data: Customer support correspondence retained for two (2) years following resolution of the relevant matter.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever is earlier.

7.3 When personal data is no longer required, jqk22 will securely delete or anonymise it in accordance with industry-standard data destruction practices.

8.1 jqk22 implements technical and organisational security measures appropriate to the risk associated with processing your personal data. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and jqk22 servers.
• Encryption at rest for stored personal data and financial records.
• Access controls limiting personal data access to authorised jqk22 personnel on a need-to-know basis.
• Multi-factor authentication for internal administrative systems.
• Regular security vulnerability assessments and penetration testing.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

8.2 Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You transmit data to jqk22 at your own risk. jqk22 encourages you to use strong, unique passwords and to enable two-factor authentication on your account to reduce the risk of unauthorised access.

8.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jqk22 will notify the relevant supervisory authority and, where required, affected Members in accordance with applicable data breach notification requirements.

9.1 jqk22 uses cookies and similar tracking technologies (including local storage and session tokens) on the Platform for the following purposes:

• Strictly necessary cookies: Required for the Platform to function — including session management, login state, and security tokens. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, game lobby view, and responsible gaming limits you have set.
• Analytics cookies: Used to collect aggregated, anonymised data about how Members use the Platform (pages visited, session duration, game popularity) to improve the Platform. jqk22 uses only first-party analytics tools for this purpose.

9.2 jqk22 does not use third-party advertising cookies or sell browsing data to advertising networks. You can manage cookie settings through your browser's privacy settings. Disabling strictly necessary cookies may prevent you from accessing certain Platform features.

As a data subject, you have the following rights with respect to the personal data jqk22 holds about you. To exercise any of these rights, contact us at [email protected] with your registered username and a description of your request:

• Right of access: You may request a copy of the personal data jqk22 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that jqk22 restrict processing of your personal data in certain circumstances (for example, while the accuracy of data is contested).
• Right to data portability: Where processing is based on your consent or contractual necessity, you may request that jqk22 provide your personal data in a structured, machine-readable format.
• Right to object: You may object to processing of your personal data on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

jqk22 will respond to valid data rights requests within thirty (30) days of receipt. We may ask you to verify your identity before processing a request. In certain cases we may refuse a request where permitted or required by law, and will explain the reason for any such refusal.

11.1 With your consent, jqk22 may contact you by email or SMS with promotional offers, bonus announcements, and gaming updates relevant to your account. You may opt in or out of marketing communications at any time via Account Settings on the jqk22 Platform.

11.2 Opting out of marketing communications will not affect transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, or mandatory responsible gaming notifications.

11.3 jqk22 does not share your contact details with third-party marketers for their own promotional purposes.

12.1 The jqk22 Platform is strictly intended for individuals aged 21 and above. jqk22 does not knowingly collect personal data from individuals under 21. If we become aware that personal data has been collected from a minor, we will delete that data and close the associated account immediately.

12.2 If you are a parent or guardian and believe that a minor in your care has provided personal data to jqk22, please contact us immediately at [email protected] so that we can take appropriate action.

13.1 jqk22 reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to registered Members via email or an in-platform notification prior to the effective date of the change. The "Last updated" date at the top of this page will be revised accordingly.

13.2 Your continued use of the jqk22 Platform following notification of amendments constitutes your acknowledgement of the updated Privacy Policy. If you do not agree with any amendment, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.

For any privacy-related queries, data rights requests, or concerns regarding jqk22's handling of your personal data, please contact our Data Protection team via live chat on the Platform (available 24/7) or by email. Our support email address is displayed below as plain text — it is not a clickable link:

[email protected]

Please include your registered username, the nature of your enquiry, and any relevant account reference numbers to enable us to respond promptly. We aim to acknowledge all privacy enquiries within 48 hours and to provide a substantive response within 30 calendar days.